QUICK HELP / FAQS

We intend to give you a customer experience and your item be right first time. We understand how organising a return can be a frustrating disruption in our busy lives. Its also costly to us and the planet. Thats why we go to great lengths to try and reduce unnecessary transportation and wasted time and costs in the whole cycle of returns. By offering you a detailed sizing guide, complete product descriptions and photography that shows the fit across different sized models we ask that you make a thought out purchase based on this information.

If for whatever reason you do need to return it you can do so within 14 days of receipt. You must make your return claim within the 14 days.
To be eligible for a return, your item must:  

- Be in its original condition (unworn, unwashed, and with all tags attached).  

- Have no damage, marks, material pulls/snags, broken zips etc.

- Swimwear must have hygiene strips still in place. It is imperative swimwear is tried on over your underwear. We cannot accept swimwear returns where this has not been done.

- White Security ribbons must be in tact and not cut or tampered with in any way.

- Be in its original packaging including the recyclable bag.  

- Include proof of purchase (e.g., order number or receipt).  

We do fully inspect all returned items carefully and if any of these conditions are not met your claim for refund will be rejected and the items sent back to you at your cost.

Unless advised otherwise, or the item was faulty, all return shipping costs are at the responsibility of the customer.

Please note that any sale items listed at any discount off RRP are not eligible for return but can be exchanged.

If for whatever reason you do need to return it you can do so within 14 days of receipt. You must make your return claim within the 14 days.

We do fully inspect all returned items carefully and if any of the conditions in Section 2 are not met your claim for refund will be rejected and the items sent back to you at your cost.

Unless advised otherwise, or the item was faulty, all return shipping costs are at the responsibility of the customer.

To initiate a return, please follow these steps:  

• When you ordered from us an account was automatically created for you.
• Simply log into our returns portal HERE using your Order Number and Email address. 
• Select the item(s) you wish to return and request a return.
• You will be able to select various drop off/collection options. Pack them securely and send back to us.
• The items will be inspected and if eligible a refund will be made usually within 3-5 days

You are responsible for the shipping cost of the item/s returned unless the item is faulty or incorrect in which case we will refund the shipping. We recommend using a tracked and insured shipping method, as we are not responsible for lost or damaged returns.  If you are worried about damage in transit we recommend you take a photo of our return in good order before sealing and returning. 

We currently do not offer direct exchanges. To change an item for a different size or colour, please place a new order online and return the original item for a refund following our standard returns process.

Once we have received the order return and checked it qualifies the refund will be processed within 3-5 business days.

All shipping costs for returns are paid by the customer. The only exception to this is where we were immediately notified of an item may have been faulty on receipt and reported as such. In this situation we refund shipping along with the original cost of the item once checked and approved.

We’re so sorry! Please contact us immediately at hi@asha-london.com with your order number and photos of the issue.